Shipping policy
SHIPPING AND RETURNS
SHIPMENT OF THE NEW PRODUCT
The delivery time for domestic shipments will be a maximum of three working days. Express shipping will also be available if necessary.
The rate and time of shipment abroad will depend on the receiving country.
If your shipment requires special urgency you can contact Sveti Stefan via email info@mysvetistefan.com to expedite delivery.
SHIPPING AND RETURN POLICY
Dear customer, if for any reason the order you have received does not meet your expectations, we will be happy to help you with the return. In order to continue improving, please let us know the reason for the change.
Once you have received the order, you will have 15 calendar days to return it for another product or change the size. During the Christmas period, the deadline for exchange or return is extended until January 10th.
EXCHANGES AND RETURNS WILL BE FREE OF CHARGE IN OUR STORE IN CALLE LAGASCA 58.
*Remember that if you want to make a second change of size or model, you must manage it as a return and NOT as an exchange.
In the case of Canary Islands, Balearic Islands and Portugal, please contact us through our email: info@mysvetistefan.com to study each situation.
Size change
*If the change of size is not in peninsula, please consult the conditions in info@mysvetistefan.com
Then, in order to make a size change, you must follow the following steps:
You must request the change through this website https://svetistefan.returns.es indicating the order number, and the new size number requested.
The product must be returned in perfect condition and in its original packaging. We reserve the right to refuse returns that do not meet the above conditions.
The customer will assume a cost of 5 euros for size exchange.
Change of model
*If the change of model is not in peninsula, consult the conditions in info@mysvetistefan.com
Then, in order to make a change of model, you must follow the following steps:
You must request the change through the web https://svetistefan.returns.es indicating the order number, and the new size number requested.
Once we receive the email, we will evaluate your request and send you a form with the steps to follow to proceed with the return.
The product must be returned in perfect condition and in its original packaging. We reserve the right to refuse returns that do not meet the above conditions.
The customer will assume a cost of 10 euros per model change.
The product must be returned in perfect condition and in its original packaging. We reserve the right to refuse returns that do not comply with the above conditions.
Returning the product
Then, to proceed with the return, you must follow the following steps:
You must request the exchange through the web https://svetistefan.returns.es indicating the order number, and the new size number requested.
Once we receive the email, we will evaluate your request and send you a form with the steps to follow to proceed with the return.
The product must be returned in perfect condition and in its original packaging. We reserve the right to refuse returns that do not meet the above conditions.
The customer will assume a cost of 10 euros per model change.
The product must be returned in perfect condition and in its original packaging. We reserve the right to refuse returns that do not comply with the above conditions.
Returning the product
Then, to proceed with the return, you must follow the following steps:
You must request the exchange through the web https://svetistefan.returns.es indicating the order number, the reason for the incident and the affected items.
Once we receive the email, we will evaluate your request and send you a form with the steps to follow to proceed with the return.
The product must be returned in perfect condition and in its original packaging. We reserve the right to refuse returns that do not meet the above conditions.
The customer must assume a cost of 10 euros for such return.
If there is a price difference between the original item and the one requested for the exchange, it will be generated by bank transfer.
SHIPMENT OF THE NEW PRODUCT
The delivery time for domestic shipments will be a maximum of three working days. Express shipping will also be available if necessary.
The rate and time of shipment abroad will depend on the receiving country.
If your shipment requires special urgency you can contact Sveti Stefan via email info@mysvetistefan.com to expedite delivery.
SHIPPING AND RETURN POLICY
Dear customer, if for any reason the order you have received does not meet your expectations, we will be happy to help you with the return. In order to continue improving, please let us know the reason for the change.
Once you have received the order, you will have 15 calendar days to return it for another product or change the size. During the Christmas period, the deadline for exchange or return is extended until January 10th.
EXCHANGES AND RETURNS WILL BE FREE OF CHARGE IN OUR STORE IN CALLE LAGASCA 58.
*Remember that if you want to make a second change of size or model, you must manage it as a return and NOT as an exchange.
In the case of Canary Islands, Balearic Islands and Portugal, please contact us through our email: info@mysvetistefan.com to study each situation.
Size change
*If the change of size is not in peninsula, please consult the conditions in info@mysvetistefan.com
Then, in order to make a size change, you must follow the following steps:
You must request the change through this website https://svetistefan.returns.es indicating the order number, and the new size number requested.
The product must be returned in perfect condition and in its original packaging. We reserve the right to refuse returns that do not meet the above conditions.
The customer will assume a cost of 5 euros for size exchange.
Change of model
*If the change of model is not in peninsula, consult the conditions in info@mysvetistefan.com
Then, in order to make a change of model, you must follow the following steps:
You must request the change through the web https://svetistefan.returns.es indicating the order number, and the new size number requested.
Once we receive the email, we will evaluate your request and send you a form with the steps to follow to proceed with the return.
The product must be returned in perfect condition and in its original packaging. We reserve the right to refuse returns that do not meet the above conditions.
The customer will assume a cost of 10 euros per model change.
The product must be returned in perfect condition and in its original packaging. We reserve the right to refuse returns that do not comply with the above conditions.
Returning the product
Then, to proceed with the return, you must follow the following steps:
You must request the exchange through the web https://svetistefan.returns.es indicating the order number, and the new size number requested.
Once we receive the email, we will evaluate your request and send you a form with the steps to follow to proceed with the return.
The product must be returned in perfect condition and in its original packaging. We reserve the right to refuse returns that do not meet the above conditions.
The customer will assume a cost of 10 euros per model change.
The product must be returned in perfect condition and in its original packaging. We reserve the right to refuse returns that do not comply with the above conditions.
Returning the product
Then, to proceed with the return, you must follow the following steps:
You must request the exchange through the web https://svetistefan.returns.es indicating the order number, the reason for the incident and the affected items.
Once we receive the email, we will evaluate your request and send you a form with the steps to follow to proceed with the return.
The product must be returned in perfect condition and in its original packaging. We reserve the right to refuse returns that do not meet the above conditions.
The customer must assume a cost of 10 euros for such return.
If there is a price difference between the original item and the one requested for the exchange, it will be generated by bank transfer.
Promotions or sales
During the period of promotions or sales, those articles that have been acquired with discount, will not have the same conditions of change of size or return that an acquisition out of promotion.
All changes of size, model or color will have a cost of 10 euros for collection and shipping management.
My order is wrong and/or defective
In the event that my order is wrong or defective once we have reviewed it, we will take care of everything. To do so, you must contact us by phone or by email to the addresses and telephone numbers listed in these terms and conditions.
info@mysvetistefan.com
+34 628 288 392
During the period of promotions or sales, those articles that have been acquired with discount, will not have the same conditions of change of size or return that an acquisition out of promotion.
All changes of size, model or color will have a cost of 10 euros for collection and shipping management.
My order is wrong and/or defective
In the event that my order is wrong or defective once we have reviewed it, we will take care of everything. To do so, you must contact us by phone or by email to the addresses and telephone numbers listed in these terms and conditions.
info@mysvetistefan.com
+34 628 288 392